Report a Scam — How to Report Property Fraud in the UK
Step 1 — Preserve Your Evidence
Before reporting, gather and securely store all evidence related to your experience. This is critical for any investigation or legal action. Evidence to preserve includes:
- All contracts, agreements, and promotional materials
- Emails, text messages, and WhatsApp or social media conversations
- Bank statements and payment records (transfers, receipts)
- Screenshots of property listings, websites, or social media profiles
- Notes of phone calls (date, time, what was discussed)
- Any company documentation, letterheads, or business cards
Step 2 — Report to Official Authorities
The following organisations should be contacted depending on the nature of the scam:
Action Fraud
Action Fraud is the UK's national reporting centre for fraud and cybercrime. Reporting here creates an official record and may lead to a police investigation by the National Fraud Intelligence Bureau (NFIB).
- Online: Visit the Action Fraud website to file a report
- Telephone: 0300 123 2040
Financial Conduct Authority (FCA)
If the scam involved a firm or individual claiming to offer regulated financial services or investments, report to the FCA.
- Consumer helpline: 0800 111 6768
- Use the FCA website to check the Financial Services Register and the FCA Warning List
Your Local Police
In some cases, particularly if you feel threatened or there is an immediate risk, contact your local police force directly. In an emergency, call 999. For non-emergencies, call 101.
Citizens Advice
Citizens Advice provides free, impartial guidance and can refer matters to Trading Standards where appropriate.
- England: 0800 144 8848
- Wales: 0800 702 2020
- Scotland: 0808 800 9060
Companies House
If you have concerns about a company's filings, conduct, or director behaviour, you can report these to Companies House.
Your Bank
Contact your bank immediately if you have transferred money. Ask about the Contingent Reimbursement Model Code and whether a chargeback or recovery may be possible.
Step 3 — Submit Your Experience to This Site
Sharing your experience can help warn others and contribute to public awareness. We welcome submissions from individuals who have been affected by property scams.
What to Include in Your Submission
- A description of what happened (timeline of events)
- The name(s) and/or company name(s) involved (if you are comfortable sharing)
- The type of scam (investment, rental, etc.)
- Any documentation you are willing to share
- Whether you have reported to the authorities
- Whether you consent to your account being published (anonymised) on this site
Our Commitments
- We will not publish your personal details without your explicit consent
- Submissions will be reviewed and, where published, anonymised by default
- We use neutral, non-accusatory language in all published content
- Named individuals have the right to request corrections or provide their response
We are working on adding a secure online submission form. In the meantime, please use the email address above.
Step 4 — Seek Legal Advice
If significant sums of money are involved, consider seeking professional legal advice. A solicitor specialising in fraud or commercial disputes can advise on:
- Civil recovery options (court claims, enforcement)
- Freezing orders to prevent the dissipation of assets
- Whether your situation may involve criminal conduct that should be reported to the police
- Your rights under consumer protection legislation
Many solicitors offer a free initial consultation. You can find a solicitor through the Law Society's Find a Solicitor service.